Have a look at the sample pages from the Quality Manual

Index

1.5.    Management System Scope 6

2.  MANAGEMENT SYSTEM STRUCTURE 6

2.1.    Documentation   6

2.2.    Document and Data Control   6

2.3.    Record Control  6

3.  MANAGEMENT RESPONSIBILITY   7

3.1.    Management Commitment   7

3.2.    Customer Focus  7

3.3.    Management Policy   7

3.4.    Management Planning 7

3.5.    Responsibility and Authority    7

3.6.    Management Representative   7

3.7.    Internal Communication  7

3.8.    Management Review   7

4.  RESOURCE MANAGEMENT 7

4.1.    Competence, Awareness and Training  8

5.  PRODUCT REALISATION 8

5.1.    Customer Relations  8

5.2.    Design Control  8

5.3.    Purchasing  8

5.4.    Production Provision    8

5.5.    Identification and Traceability 8

5.6.    Customer Property   8

5.7.    Preservation of Product 9

5.8.    Control of Measuring Devices    9

6.  MEASUREMENT, ANALYSIS AND IMPROVEMENT   9

6.1.    Measurement and Monitoring  9

6.2.    Customer Satisfaction   9

6.3.    Internal Audit  9

6.4.    Monitoring and Measurement  9

6.5.    Control of Nonconformities  9

6.6.    Analysis of data    9

6.7.    Continual Improvement   9

6.8.    Corrective Action   9

6.9.    Preventive Action   10

7.  INDEX OF PROCEDURES AND ISO 9001 CROSS REFERENCE    11

8.  INTERACTION DIAGRAM, DESIGN AND SERVICE DELIVERY    12

Quality Policy ( from Quality Manual)

Company Limited is an independent company formed by a team of xxx specialising in the fields of xxxx.

The company specialises in the design, development and production of xxxx, used by companies and research establishments worldwide.

A network of agents, representatives and affiliate service companies has been established to provide information and support.

1.3.    Customer focus

The Company, through ongoing contact with present and prospective clients and market research focuses on customer requirements, and has developed a policy to ensure customer satisfaction.

1.4.    Management Policy

To achieve their objectives, the Directors of Company Limited have instituted Management policies:

1.  To be recognised as the prime supplier for xxxx by meeting customer business requirements with quality service

2.  To ensure complete satisfaction of customer requirements

3.  To provide these services in a manner which conforms to contractual and regulatory requirements and to the policy statement

4.  To ensure that Company Limited is the best employer in the region

5.  To work in accordance with ISO 9001: 2000, Quality Management Systems

6.  To ensure that the Management policy is understood, implemented and maintained at all levels in the company

7.  Commit to meeting the stated and implied needs of customers and to anticipate their expectations

1.5.    Management Objectives

1.  Establish and maintain an efficient and effective Management System, which is planned and developed to include all functions, and takes account of the requirements of ISO 9001

2.  Ensure that defect-free work is a primary commitment in operations

3.  Ensure that appropriately qualified, trained and experienced personnel are used for all tasks

4.  Ensure that every manager is accountable for the quality of his area of responsibility and each individual is responsible for the quality of the tasks performed

8.  To achieve and maintain accredited certification to ISO 9001

5.  Think of other auditable objectives

This Management Manual describes how the Management Programme of Company Limited is structured and how effective control is established, promulgated and maintained.

List of Procedures (supplied)

Click to return to home page